1. Scope and booking confirmation
This policy applies to published live online training, facilitated workshops, and downloadable practice resources purchased directly from Tradeovent Online. A team quotation or signed agreement may contain different cancellation terms; those written terms control for that engagement.
A booking is confirmed when availability has been accepted, required information is complete, payment conditions are satisfied, and written confirmation is issued. An application alone is not a booking and does not create a cancellation fee.
2. Participant cancellation for live programs
A written cancellation received at least seven calendar days before the scheduled start is eligible for a refund of the program price, less any non-refundable payment-processing charge actually incurred. A cancellation received three to six calendar days before the start is eligible for a fifty-percent refund of the program price.
A cancellation received fewer than seventy-two hours before the start, a failure to attend, or an unannounced late arrival that prevents meaningful participation is not normally refundable because facilitation capacity and session preparation have already been reserved. Mandatory consumer rights, where applicable, are not reduced by this policy.
3. Transfers and participant substitutions
Instead of cancelling, a participant may request one transfer to another available date if the request is received at least forty-eight hours before the original start. A transfer is subject to capacity, program compatibility, and any difference in published price. A transferred booking is normally non-refundable but may be moved again where illness, emergency, or provider scheduling makes a reasonable exception appropriate.
An organization may substitute another eligible participant before the start without a change fee if the new participant details are provided in time to issue materials and access instructions. Materials already personalized for the original participant may not be reissued without an additional cost.
4. Multi-session attendance
Missing one session in a multi-session program does not create a partial-refund right. Where feasible, Tradeovent Online may offer a summary, independent exercise, or place in an equivalent future session, but an exact replacement is not guaranteed.
If a participant withdraws after a multi-session program has begun, fees already allocated to delivered sessions, issued materials, and reserved facilitation are non-refundable. Any discretionary credit will reflect the undelivered portion and the reason for withdrawal.
5. Digital resources
Because a digital resource can be accessed or copied immediately, a completed download or access delivery is generally final and non-refundable unless the file is materially defective, the wrong product was delivered, or applicable law provides a cancellation right. A defect should be reported within fourteen days with enough information to reproduce the problem.
Where a resource cannot be opened due to a Tradeovent Online file error, the first remedy will normally be replacement or corrected access. A refund may be issued if a material defect cannot be corrected within a reasonable time. Incompatibility caused only by an unsupported device or software version disclosed before purchase is not a product defect.
6. Provider cancellation or rescheduling
Tradeovent Online may reschedule or cancel a session because of facilitator illness, insufficient enrollment, technical failure, emergency, safety concern, or another event outside reasonable control. Participants will receive notice as soon as reasonably possible and may choose the replacement date offered or a refund of the amount paid for the affected undelivered service.
Liability for a provider-initiated change is limited to the affected program fee to the maximum extent permitted by law. Participants should avoid purchasing non-refundable travel or accommodation unless an onsite engagement has been separately confirmed in writing.
7. Refund processing
An approved refund is returned to the original payment method where practical. Processing normally begins within ten business days after approval, but a bank or payment provider may require additional time before the credit appears. Currency-conversion differences and third-party bank fees are outside Tradeovent Online's control.
A request should include the participant name, service, scheduled date, payment reference, reason for the request, and preferred remedy. Do not include a full card number or account password. Chargebacks should not be used as a substitute for contacting Tradeovent Online about a genuine service issue; fraudulent or duplicate disputes may delay resolution.
8. Exceptional circumstances and updates
Documented serious illness, bereavement, emergency, or comparable hardship may be considered individually. An exception is discretionary unless law requires it and does not create a general waiver for other bookings.
This policy may be updated for future bookings. The policy in effect on the date a booking is confirmed will normally govern that booking unless a later change is more favorable or mandatory law requires another result.